We are hiring a full-time Front Desk Reception person to work the afternoon shift for our client in Baltimore.
START DATE: as soon as possible
RATE OF PAY: $16.00 to $18.00 p/h depending on experience
HOURS: 2.00pm to 10.30pm
- Welcome, register, and assign rooms and issue room keys or cards to the guests.
- Provide information about services available in the hotel and in the community.
- Promote and sell guest rooms.
- Review accounts of the guests who signs out.
- Receive payment for accounts.
- Advise housekeeping which rooms have been vacated and are ready for cleaning.
- Keep an inventory of room reservations
- Respond to reservation enquiries
- Answer phones and take messages.
- Deal with customer complaints or refer dissatisfied customers to a manager.
- At least 1 year’s experience in a similar role
- Neat & professional appearance
- Able to lift up to 50lbs
- Able to stay calm under pressure
- Organised and detailed orientated
- Strong interpersonal skills
- Able to work a flexible schedule
- Efficient with Microsoft Office suite
- Own transportation to location