Hotel Front Desk Reception

We are hiring a full-time Front Desk Reception person to work the afternoon shift for our client in Baltimore.

START DATE:  as soon as possible

RATE OF PAY:  $16.00 to $18.00 p/h depending on experience

HOURS: 2.00pm to 10.30pm

Responsibilities

  • Welcome, register, and assign rooms and issue room keys or cards to the guests.
  • Provide information about services available in the hotel and in the community.
  • Promote and sell guest rooms.
  • Review accounts of the guests who signs out.
  • Receive payment for accounts.
  • Advise housekeeping which rooms have been vacated and are ready for cleaning.
  • Keep an inventory of room reservations
  • Respond to reservation enquiries
  • Answer phones and take messages.
  • Deal with customer complaints or refer dissatisfied customers to a manager.

Requirements

  • At least 1 year’s experience in a similar role
  • Neat & professional appearance
  • Able to lift up to 50lbs
  • Able to stay calm under pressure
  • Organised and detailed orientated
  • Strong interpersonal skills
  • Able to work a flexible schedule
  • Efficient with Microsoft Office suite
  • Own transportation to location